Privacy Policy

When you use Lutin, you provide personal information to us. We wrote this privacy policy to help you understand what personal information we collect, how we use and disclose it, how long we retain it, and what choices you have about it. This policy does not cover information that does not identify you.

1. Information We Collect

A. Information You Provide

When you use Lutin, we collect the personal information that you provide to us. This includes:

Account Information

When you set up an account, we may ask you to provide information about yourself, including your name, email address, and date of birth.

Biographical Information

We may also ask you to provide us with some additional personal information about you that will be visible in our Products, such as a profile picture and a bio in your profile to tell other Lutin users more about you. When you change your profile picture, we store a copy of the new picture you upload and retain all profile pictures you uploaded previously for trust and safety purposes and in accordance with our data retention policies.

Social Media And Contact Information

You may choose to connect your other social media accounts or sync your contacts.

B. Information We Get When You Use Lutin

When you use Lutin, we collect additional personal information based on your activity and other personal information you might choose to provide. This includes:

Usage And Activity Information

We collect information about when and how you use our product.

Log Data And Device Information

We may collect information from and about the devices you use. In particular, we may collect information about log-in authentication attempts and successful authentications, your hardware and software, such as the hardware model, operating system version, device memory, unique application identifiers, apps installed, unique device identifiers, browser type, and information about your wireless and mobile network connections, such as service provider, IP address, and signal strength.

Cookie Information

We use cookies (small text files sent by your computer each time you visit our website, unique to your Lutin account or your browser) to get log data. Some of these cookies are used to help us understand how you use our Products, how many people use our service, and how they use it. Other cookies are used to help us track the efficiency of our advertising campaigns on other platforms.

C. Information From Third Parties

Social Media Information

If you link your Lutin account to Instagram or any other social media services, we may receive information from those other services. The information we receive will depend on the privacy settings of those other services.

Service Providers

We may also receive information about you from our service providers.

D. Information About Guests

We may allow you to use our product to a limited extent without opening an account. We will only allow you to do so if you agree to our Terms like any other user must. Similarly, all provisions of our Terms, our Privacy Policy, and our Community Guidelines apply to you the same as they do to any other user.

2. How We Use The Information We Collect

We use the personal information we collect to provide our products to you and to improve them. Specifically, we use the data we collect to:

• Register your account, verify your identity, and verify the accuracy of your information.

• Develop, operate, improve, maintain, and protect our product.

• Personalize our product.

• Send you communications, such as emails or app-based notifications, to respond to support inquiries, share information about our product, and tell you what’s happening on Lutin.

• Verify and enhance the safety and security of our product.

• Verify and analyze user engagement, trends, and usage.

• Assess the efficiency of our advertising campaigns on other platforms.

• Handle and record user rights requests, including opt-ins and opt-outs.

• Prevent fraud or other unauthorized or illegal activity.

• Enforce, investigate, and report conduct violating our Terms of Service, Community Guidelines, or other policies.

3. How We Disclose The Information We Collect

We do not sell personal information about our users. We may, however, disclose that information to:

Other online services you connect to your Lutin account.

If you choose to link your Lutin account to Instagram, or any other services, we may disclose information to those other services at your direction when using our product.

Services we use to market Lutin

When we market our product, we may disclose information to the websites and apps we use to market our product, including Facebook, Google, Twitter, Microsoft, or others.

Service providers and other third parties

We employ third parties to process the information on our behalf based on our instructions and for the purposes described in this Privacy Policy, including providers of services relating to cloud computing, analytics, security, enforcement of content policies, and user support.

4. How Long We Keep Information

We keep your personal information only for as long as we reasonably need it to provide our product to you and fulfill the purposes described in this Policy. This is also the case for anyone that we disclose your personal information to and who carries out services on our behalf. In general, this means we will retain your personal information for as long as you have a Lutin account. We may delete some personal information earlier based on changes to your account settings, such as if you instruct us to delete your Contacts. When we no longer need to use your personal information and there is no need for us to keep it to comply with our legal or regulatory obligations, we’ll remove any information that can identify you from our systems.

5. Managing Your Information

There are a variety of ways in which you can manage the personal information we have about you. Specifically, you can:

• Request access to the information we collect and hold about you. We'll aim to provide this to you within 30 days after you submit your request through our contact.

• Have your information corrected or deleted. You can update your information in your profile or delete your data by contacting us.

• Protect your profile. If you want to restrict the availability of certain information in your Lutin profile.

• Disconnect social media accounts. When you connect your social media accounts to Lutin, we notify those platforms. You may disconnect your social media accounts directly within the product at any time via your account settings page.

• Opt out of push notifications. If you opt in to receive push notifications within the product, we may send push notifications or alerts to your mobile device from time to time. You can deactivate push notifications and alerts at any time by changing your device settings, changing the push notification settings within the product, or deleting the Lutin app from your iOS or Android device.

• Pause or reduce notifications. If you want to pause notifications for a while, or reduce the number of notifications Lutin sends you, you can do so in your account settings page.

6. Transferring Information

While our product is offered worldwide, we are based in South Korea and rely on cloud storage providers that store user data on our behalf in the United States. When you use our product, your personal information may be transferred and stored outside your home country, including in the United States, for the purposes described in this Policy. The privacy protections and the rights of authorities to access your personal information in such countries may not be equivalent to those of your home country.

7. Revisions

We may change this Policy from time to time. If we do, we’ll post any changes on this page. We will provide a more prominent notice or get your consent where required by law.

8. Contact Us

If you have any questions or suggestions about the Privacy Policy, contact us at lutin@underthehood.cc.

Last updated December 14, 2023